Consumer Protection Act
Preamble
1. Short title, extent, commencement and application
2. Definitions
3. Act not in derogation of any other law
4. The central consumer protection council
5. Procedure for meetings of the central council
6. Objects of the central council
7. The state consumer protection councils
8. Objects of the state council
9. Establishment of consumer disputes redressal agencies
10. Composition of the district forum
11. Jurisdiction of the district forum
12. Manner in which complaint shall be made
13. Procedure on receipt of complaint
14. Finding of the district forum
15. Appeal
16. Composition of the state commission
17. Jurisdiction of the state commission
18. Procedure applicable to state commissions
18A. Vacancy in the office of the president
19. Appeals
20. Composition of the national commission
21. Jurisdiction of the National commission.
22. Power of and procedure applicable to the national commission
23. Appeal
24. Finality of orders
24A. Limitation Period
24B. Administrative Control
25. Enforcement of orders by the forum, the state commission or the National
26. Dismissal of frivolous or vexatious complaints
27. Penalties
28. Protection of Action taken in good faith
29. Power to remove difficulties
29A. Vacancies or defects in appointment not to invalidate orders
30. Power to make rules
31. Laying of rules
Preamble
Preamble
(ACT NO. 68 OF 1986)
(
An Act to provide for better protection of the
interests of consumers and for that purpose to make provision for the
establishment of consumer councils and other authorities for the settlement of
consumers' disputes and for matters connected therewith.
Be it enacted by Parliament in the Thirty-seventh Year of the Republic of India as follows :-
1. Short title, extent, commencement and application
(1) This Act may be called the Consumer
Protection Act, 1986.
(2) It extends to the whole of India except
the State of Jammu and Kashmir.
(3) It shall come into force on such date 1 as
the Central Government may, by notification appoint and different dates may be
appointed for different States and for different provisions of this Act.
(4) Save as otherwise expressly provided by the Central Government by notification, this Act shall apply to all goods and services.
2. Definitions
(1) In this Act, unless the context otherwise
requires, -
(a) "appropriate
laboratory" means a laboratory or organization �
(i)
recognized by the Central Government;
(ii) recognized by a
State Government, subject to such guidelines as may be prescribed by the
Central Government in this behalf; or
(iii) any such laboratory
or organization established by or under any law for the time being in force,
which is maintained, financed or aided by the Central Government or a State
Government for carrying out analysis or test of any goods with a view to
determining whether such goods suffer from any defect;
(aa)
"branch office" means �
(i)
any establishment described as a branch by the opposite party; or
(ii) any establishment carrying on either the same or substantially the same
activity as that carried on by the head office of the establishment;
(b)
"complainant" means -
(i)
a consumer; or
(ii) any voluntary
consumer association registered under the Companies Act, 1956 (1 of 1956), or
under any other law for the time being in force; or
(iii) the Central
Government or any State Government who or which makes a complaint;
(iv) one or more
consumers, where there are numerous consumers aving
the same interest;
(c)
"complaint" means any allegation in writing made by a complainant
that �
(i)
an unfair trade practice or a restrictive trade practice has been adopted by
any trader;
(ii) the goods bought
by him or agreed to be bought by him suffer from one or more defects;
(iii) the services
hired or availed of or agreed to be hired or availed of by him suffer from deficiency
in any respect;
(iv) a trader has
charged for the goods mentioned in the complaint price in excess of the price
fixed by or under any law for the time being in force or displayed on the goods
for any package containing such goods,
(v) goods which will
be hazardous to life and safety when used, are being offered for sale to the
public in contravention of the provisions of any law for the time being in
force requiring traders to display information in regard to the contents,
manner and effect of use of such goods.
with a view to
obtaining any relief provided by or under this Act;
(d)
"consumer" means any person who, -
(i)
buys any goods for a consideration which has been paid or promised or partly
paid and partly promised, or under any system of deferred payment and includes
any user of such goods other than the person who buys such goods for
consideration paid or promised or partly paid or partly promised, or under any
system of deferred payment when such use is made with the approval of such person,
but does not include a person who obtains such goods for resale or for any
commercial purpose; or
(ii) hires or avails
of any services for a consideration which has been paid or promised or partly
paid and partly promised, or under any system of deferred payment and includes
any beneficiary of such services other than the person who hires or avails of
the services for consideration paid or promised, or partly paid and partly
promised, or under any system of deferred payment, when such services are availed
of with the approval of the first mentioned person;
Explanation : For the purposes of
sub-clause (i), "commercial purpose" does
not include use by a consumer of goods bought and used by him exclusively for
the purpose of earning his livelihood, by means of self-employment;
(e) "consumer
dispute" means a dispute where the person against whom a complaint has
been made, denies or disputes the allegations contained in the complaint;
(f) "defect" means any fault, imperfection or shortcoming in the
quality, quantity, potency, purity or standard which is required to be
maintained by or under any law for the time being in force or under any
contract, express or implied, or as is claimed by the trader in any manner
whatsoever in relation to any goods;
(g) "deficiency"
means any fault, imperfection, shortcoming or inadequacy in the quality, nature
and manner of performance which is required to be maintained by or under any
law for the time being in force or has been undertaken to be performed by a
person in pursuance of a contract or otherwise in relation to any service;
(h) "District
Forum" means a Consumer Disputes Redressal Forum
established under clause (a) of section 9;
(i)
"goods" means goods as defined in the Sale of Goods Act, 1930 (3 of
1930);
(j) "manufacturer" means a person who �
(i)
makes or manufactures any goods or parts thereof; or
(ii) does not make or
manufacture any goods but assembles parts thereof made or manufactured by others
and claims the end-product to be goods manufactured by himself; or
(iii) puts or causes
to be put his own mark on any goods made or manufactured by any other
manufacturer and claims such goods to be goods made or manufactured by himself.
Explanation : Where a manufacturer
dispatches any goods or part thereof to any branch office maintained by him,
such branch office shall not be deemed to be the manufacturer even though the
parts so dispatched to it are assembled at such branch office and are sold or
distributed from such branch office;
(jj)
"member" includes the President and a member of the National
Commission or a State Commission or a District Forum, as the case may be;
(k) "National Commission" means the National Consumer Disputes Redressal Commission established under clause (c) of
section 9;
(l)
"notification" means a notification published in the Official
Gazette;
(m) "Person"
includes, -
(i)
a firm whether registered or not;
(ii) a Hindu undivided
family;
(iii) a co-operative
society;
(iv) every other
association of persons whether registered under the Societies Registration Act,
1860 (21 of 1860) or not;
(n)
"prescribed" means prescribed by rules made by the State Government,
or as the case may be, by the Central Government under this Act;
(nn)
"restrictive trade practice" means any trade practice which requires
a consumer to buy, hire or avail of any goods or, as the case may be, services
as a condition precedent for buying, hiring, or availing of other goods or
services;
(o) "service" means service of any description which is made available to potential users and inc
3. Act not in derogation of any other law
The provisions of this Act shall be in addition to and not in derogation of the provisions of any other law for the time being in force.
4. The central consumer protection council
(1) The Central Government may, by
notification, establish with effect from such date as it may specify in such
notification, a Council to be known as the Central Consumer Protection Council
(hereinafter referred to as the Central Council).
(2) The Central Council shall consist of the following members, namely :-
(a) the Minister in
charge of Consumer Affairs in the Central Government, who shall be its
Chairman, and
(b) such number of other official or non-official members representing such interests as may
5. Procedure for meetings of the central council
(1) The Central Council shall meet as and when
necessary, but at least one meeting of the Council shall be held every year.
(2) The Central Council shall meet at such time and place as the Chairman may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed.
6. Objects of the central council
The objects of the Central Council shall be to
promote and protect the rights of the consumers such as, -
(a) the right to be protected against the marketing
of goods and services which are hazardous to life and property;
(b) the right to be informed about the
quality, quantity, potency, purity, standard and price of goods or services, as
the case may be so as to protect the consumer against unfair trade practices;
(c) the right to be assured, wherever
possible, access to a variety of goods and services at competitive prices;
(d) the right to be heard and to be assured
that consumers' interests will receive due consideration at appropriate forums;
(e) the right to seek redressal
against unfair trade practices or restrictive trade practices or unscrupulous
exploitation of consumers; and
(f) the right to consumer education.
7. The state consumer protection councils
(1) The State Government may, by notification,
establish with effect from such date as it may specify in such notification, a
Council to be known as the Consumer Protection Council for .............
(hereinafter referred to as the State Council).
(2) The State Council shall consist of the following members, namely :-
(a) the Minister
in-charge of consumer affairs in the State Government who shall be its
Chairman;
(b) such number of
other official or non-official members representing such interest as may be
prescribed by the State Government.
(3) The State Council shall meet as and when
necessary but not less than two meetings shall be held every year.
(4) The State Council shall meet at such time and place as the Chairman may think fit and shall observe such procedure in regard to the transaction of its business as may be prescribed by the State Government.
8. Objects of the state council
The objects of every State Council shall be to promote and protect within the State the rights of the consumers laid down in clauses (a) to (f) of section 6.
9. Establishment of consumer disputes redressal agencies
There shall be established for the purposes of
this Act, the following agencies, namely :-
(a) a Consumer Disputes Redressal
Forum to be known as the "District Forum" established by the State
Government in each District of the State by notification :
Provided that the State Government may, if it
deems fit, establish more than one District Forum in a district.
(b) a Consumer Disputes Redressal
Commission to be known as the "State Commission" established by the
State Government in the State by notification; and
(c) a National Consumer Disputes Redressal Commission established by the Central Government by notification.
10. Composition of the district forum
[ 27 (1) Each District Forum shall consist of,
-
(a) a person who is,
or has been, or is qualified to be a District Judge, who shall be its
President;
(b) two other members, who shall be persons of ability, integrity and standing, and have adequate knowledge or experience of, or have shown capacity in dealing with, problems relating to economics, law, commerce, accountancy, industry, public affairs or administration, one of whom shall be a woman. 27 ]
11. Jurisdiction of the district forum
(1) Subject to the other provisions of this
Act, the District Forum shall have jurisdiction to entertain complaints where
the value of the goods or services and the compensation, if any, claimed [ 29
does not exceed rupees five lakhs 29 ].
(2) A complaint shall be instituted in a District Forum within the local limits
of whose jurisdiction, -
(a) the opposite party
or each of the opposite parties, where there are more than one, at the time of
the institution of the complaint, actually and voluntarily resides or [ 30
carries on business or has a branch office or 30 ] personally works for gain;
or
(b) any of the
opposite parties, where there are more than one, at the time of the institution
of the complaint, actually and voluntarily resides, or [ 31 carries on business
or has a branch office 31 ] personally works for gain, provided that in such
case either the permission of the District Forum is given or the opposite
parties who do not reside or [ 32 carry on business or have a branch office 32
] personally work for gain, as the case may be, acquiesce in such institution;
or
(c) the cause of action, wholly or in part, arises.
12. Manner in which complaint shall be made
A complaint in relation to any goods sold or
delivered or agreed to be sold or delivered or any service provided or agreed
to be provided may be filed with a District Forum, by �
(a) the consumer to whom such goods are sold
or delivered or agreed to be sold or delivered or such service provided or
agreed to be provided;
(b) any recognized consumer association
whether the consumer to whom the goods sold or delivered or agreed to be sold
or delivered or service provided or agreed to be provided is a member of such
association or not;
(c) one or more consumers, where there are
numerous consumers having the same interest, with the permission of the
District Forum, on behalf of, or for the benefit of, all consumers so
interested; or
(d) the, Central or the State Government.
Explanation : For the purposes of this section, "recognized consumer association" means any voluntary consumer association registered under the Companies Act, 1956 (1 of 1956) or any other law for the time being in force. 33 ]
13. Procedure on receipt of complaint
(1) The District Forum shall, on receipt of a
complaint, if it relates to any goods, -
(a) refer a copy of
the complaint to the opposite party mentioned in the complaint directing him to
give his version of the case within a period of thirty days or such extended
period not exceeding fifteen days as may be granted by the District Forum;
(b) where the opposite
party on receipt of a complaint referred to him under clause (a) denies or
disputes the allegations contained in the complaint, or omits or fails to take
any action to represent his case within the time given by the District Forum,
the District Forum shall proceed to settle the consumer dispute in the manner
specified in clauses (c) to (g);
(c) where the
complaint alleges a defect in the goods which cannot be determined without
proper analysis or test of the goods, the District Forum shall obtain a sample
of the goods from the complainant, seal it and authenticate it in the manner
prescribed and refer the sample so sealed to the appropriate laboratory along
with a direction that such laboratory make an analysis or test whichever may be
necessary, with a view to finding out whether such goods suffer from any defect
alleged in the complaint or from any other defect and to report its findings
thereon to the District Forum within a period of forty-five days of the receipt
of the reference or within such extended period as may be granted by the
District Forum;
(d) before any sample
of the goods is referred to any appropriate laboratory under clause (c), the
District Forum may require the complainant to deposit to the credit of the
Forum such fees as may be specified, for payment to the appropriate laboratory
for carrying out the necessary analysis or test in relation to the goods in
question;
(e) the District Forum
shall remit the amount deposited to its credit under clause (d) to the
appropriate laboratory to enable it to carry out the analysis or test mentioned
in clause (c) and on receipt of the report from the appropriate laboratory, the
District Forum shall forward a copy of the report along with such remarks as
the District Forum may feel appropriate to the opposite party;
(f) if any of the
parties disputes the correctness of the findings of the appropriate laboratory,
or disputes the correctness of the methods of analysis or test adopted by the
appropriate laboratory, the District Forum shall require the opposite party or
the complainant to submit in writing his objections in regard to the report
made by the appropriate laboratory;
(g) the District Forum
shall thereafter give a reasonable opportunity to the complainant as well as
the opposite party of being heard as to the correctness or otherwise of the
report made by the appropriate laboratory and also as to the objection made in
relation thereto under clause (f) and issue an appropriate order under section
14.
(2) The District Forum shall, if the complaint
received by it under section 12 relates to goods in respect of which the
procedure specified in sub-section (1) cannot be followed, or if the complaint
relates to any services, -
(a) refer a copy of
such complaint to the opposite party directing him to give his version of the
case within a period of thirty days or such extended period not exceeding
fifteen days as may be granted by the District Forum;
(b) where the opposite party, on receipt of a copy of the complaint, referred
to him under clause (a) denies or disputes the allegations contained in the
complaint, or omits or fails to take any action to represent his case within
the time given by the District Forum, the District Forum shall proceed to
settle the consumer dispute, -
(i)
on the basis of evidence brought to its notice by the complainant and the
opposite party, where the opposite party denies or disputes the allegations
contained in the complaint, or
(ii) on the basis of
evidence brought to its notice by the complainant where the opposite party
omits or falls to take any action to represent his case within the time given
by the Forum.
(3) No proceedings complying with the
procedure laid down in sub-sections (1) and (2) shall be called in question in
any court on the ground that the principles of natural justice have not been
complied with.
(4) For purposes of this section, the District
Forum shall have the same powers as are vested in a civil court under the Code
of Civil Procedure, 1908 (5 of 1908), while trying a suit in respect of the
following matters, namely :
(i)
the summoning and enforcing attendance of any defendant or witness and
examining the witness on oath;
(ii) the discovery and
production of any document or other material object producible as evidence;
(iii) the reception of
evidence on affidavits;
(iv) the
requisitioning of the report of the concerned analysis or test from the
appropriate laboratory or from any other relevant source;
(v) issuing of any
commission for the examination of any witness; and
(vi) any other matter
which may be prescribed.
(5) Every proceeding before the District Forum shall be deemed to be a judicial proceeding within the meaning
14. Finding of the district forum
(1) If, after the proceeding conducted under
section 13, the District Forum is satisfied that the goods complained against
suffer from any of the defects specified in the complaint or that any of the
allegations contained in the complaint about the services are proved, it shall
issue an order to the opposite party directing him to do one or more of the
following things, namely :-
(a) to remove the defect
pointed out by the appropriate laboratory from the goods in question;
(b) to replace the
goods with new goods of similar description which shall be free from any
defect;
(c) to return to the
complainant the price, or, as the case may be, the charges paid by the
complainant;
(d) to pay such amount
as may be awarded by it as compensation to the consumer for any loss or injury
suffered by the consumer due to the negligence of the opposite party;
(e) to remove the
defects or deficiencies in the services in question;
(f) to discontinue the
unfair trade practice or the restrictive trade practice or not to repeat them;
(g) not to offer the
hazardous goods for sale;
(h) to withdraw the
hazardous goods from being offered for sale;
(i)
to provide for adequate costs to parties.
(2) Every proceeding referred to in
sub-section (1) shall be conducted by the President of the District Forum and
at least one member thereof sitting together :
Provided that Where the member, for any reason, is unable to conduct the
proceeding till it is completed, the President and the other member shall
conduct such proceeding de novo.
(2A) Every order made by the District Forum
under sub-section (1) shall be signed by its President and the member or
members who conducted the proceeding :
Provided that where the proceeding is conducted by the President and one
member and they differ on any point or points, they shall state the point or
points on which they differ and refer the same to the other member for hearing
on such point or points and the opinion of the majority shall be the order of
the District Forum.
(3) Subject to the foregoing provisions, the procedure relating to the conduct
of the meetings of the District Forum, its sittings and other matters shall be
such as may be prescribed by the State Government.
Comment: �We, however, find that the general provision of the Section 34 being based upon justice, equity and good conscious (conscience) would authorize the Redressal Forums and Commissions to also grant interest appropriately under the circumstance of each case. Interest may also be awarded in lieu of compensation or damages in appropriate cases. The interest can also be awarded on equitable grounds as was held by this Court in Stander Singh v. Umbrae Singh, (1961) 3 SCR 676� : Suitor (India) Ltd. v. State Bank of India(AIR 1961 SC 908). AIR 1999 SUPREME COURT 2963
15. Appeal
Any person aggrieved by an order made by the
District Forum may prefer an appeal against such order to the State Commission within
a period of thirty days from the date of the order, in such form and manner as
may be prescribed :
Provided that the State Commission may entertain an appeal after the expiry of the said period of thirty days if it is satisfied that there was sufficient cause for not filing it within that period.
16. Composition of the state commission
Each State Commission shall consist of �
(a) a person who is or has been a Judge of a
High Court, appointed by the State Government, who shall be its President :
Provided that no appointment under this clause
shall be made except after consultation with the Chief Justice of the High
Court;
(b) two other members, who shall be persons of
ability, integrity and standing and have adequate knowledge or experience of,
or have shown capacity in dealing with problems relating to economics, law,
commerce, accountancy, industry, public affairs or administration, one of whom
shall be a woman :
Provided that every appointment made under this
clause shall be made by the State Government on the recommendation of a
selection committee consisting of the following, namely :-
(i) President of the
State Commission - Chairman,
(ii) Secretary of the Law Department of the
State - Member,
(iii) Secretary, incharge
of Department dealing with consumer affairs in the State - Member.
(2) The salary or honorarium and other
allowances payable to, and the other terms and conditions of service of the
members of the State Commission shall be such as may be prescribed by the State
Government.
(3) Every member of the State Commission shall
hold office for a term of five years or up to the age of sixty-seven years, whichever
is earlier and shall not be eligible for re-appointment.
(4) Notwithstanding anything contained in
sub-section (3), a person appointed as a President or as a member before the
commencement of the Consumer Protection (Amendment) Act, 1993, shall continue
to hold such office as President or member, as the case may be, till the
completion ] of his term.
17. Jurisdiction of the state commission
Subject to the other provisions of this Act,
the State Commission shall have jurisdiction �
(a) to entertain -
(i)
complaints where the value of the goods or services and compensation, if any,
claimed exceeds rupees [42 five lakhs but does not
exceed rupees twenty lakhs 42]; and
(ii) appeals against
the orders of any District Forum within the State; and
(b) to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any District Forum within the State where it appears to the State Commission that such District Forum has exercised a jurisdiction not vested in it by law, or has failed to exercise a jurisdiction so vested or has acted in exercise of its jurisdiction illegally or with material irregularity.
18. Procedure applicable to state commissions
The provisions of sections 12, 13 and 14 and the rules made thereunder for the disposal of complaints by the District Forum shall, with such modifications as may be necessary, be applicable to the disposal of disputes by the State Commission.
18A. Vacancy in the office of the president
18A. Vacancy in the Office if the President
When the office of the President of the District Forum or of the State Commission, as the case may be, is vacant or when any such President is, by reason of absence or otherwise, unable to perform the duties of his office, the duties of the office shall be performed by such person, who is qualified to be appointed as President of the District Forum or, as the case may be, of the State Commission, as the State Government may appoint for the purpose.
19. Appeals
19. Appeals
Any person aggrieved by an order made by the State Commission in exercise of
its powers conferred by sub-clause (i) of clause (a)
of section 17 may prefer an appeal against such order to the National
Commission within a period of thirty days from the date of the order in such
form and manner as may be prescribed :
Provided that the National Commission may entertain an appeal after the expiry of the said period of thirty days if it is satisfied that there was sufficient cause for not filing it within that period.
20. Composition of the national commission
(1) The National Commission shall consist of -
(a) a person who is or
has been a Judge of the Supreme Court, to be appointed by the Central
Government, who shall be its President :
Provided that no appointment
under this clause shall be made except after consultation with the Chief
Justice of India;
(b) four other members
who shall be persons of ability, integrity and standing and have adequate
knowledge or experience of, or have shown capacity in dealing with, problems
relating to economics, law, commerce, accountancy. industry,
public affairs or administration, one of whom shall be a woman :
Provided that every appointment made under this clause shall be made by
the Central Government on the recommendation of a selection committee
consisting of the following, namely :-
(a) a person who is a
Judge of the Supreme Court to be nominated by the Chief Justice of India -
Chairman,
(b) the Secretary in
the Department of Legal Affairs in the Government of India - Member,
(c) Secretary of the
Department dealing with consumer affairs in the Government of India - Member.
(2) The salary or honorarium and other
allowances payable to and the other terms and conditions of service of the
members of the National Commission shall be such as may be prescribed by the
Central Government.
(3) Every member of the National Commission
shall hold office for a term of five years or up to the age of seventy years,
whichever is earlier and shall not be eligible for re-appointment.
(4) Notwithstanding, anything contained in sub-section (3), a person appointed as a President or as a member before the commencement of the Consumer Protection (Amendment) Act, 1993, shall continue to hold such office as President or member, as the case may be, till the completion of his term.
21. Jurisdiction of the National commission.
21. Jurisdiction of the National Commission
Subject to the other provisions of this Act,
the National Commission shall have jurisdiction �
(a) to entertain �
(i)
complaints where the value of the goods or services and compensation, if any,
claimed exceeds rupees
twenty lakhs; and
(ii) appeals against
the orders of any State Commission; and
(b) to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any State Commission where it appears to the National Commission that such State Commission has exercised a jurisdiction not vested in it by law, or has failed to exercise a jurisdiction so vested, or has acted in the exercise of its jurisdiction illegally or with material irregularity.
22. Power of and procedure applicable to the national commission
The National Commission shall, in the disposal
of any complaints or any proceedings before it, have �
(a) the powers of a civil court as specified
in sub-sections (4), (5) and (6) of section 13;
(b) the power to issue an order to the opposite party directing, him to do any one or more of the things referred to in clauses (a) to (i) of sub-section (1) of section14, and follow such procedure as may be prescribed by the Central Government.
23. Appeal
23. Appeal
Any person aggrieved by an order made by the National Commission in exercise of
its power conferred by sub-clause (i) of clause (a)
of section 21, may prefer an appeal against such order to the Supreme Court
within a period of thirty days from the date of the order :
Provided that the Supreme Court may entertain an appeal after the expiry of the said period of thirty days if it is satisfied that there was sufficient cause for not filing it within that period.
24. Finality of orders
Every order of a District Forum, State Commission or the National Commission shall, if no appeal has been preferred against such order under the provisions of this Act, be final.
24A. Limitation Period
(1) The District Forum, the State Commission
or the National Commission shall not admit a complaint unless it is filed
within two years from the date on which the cause of action has arisen.
(2) Notwithstanding anything contained in
sub-section (1), a complaint may be entertained after the period specified in
sub-section (1), if the complainant satisfies the District Forum, the State
Commission or the National Commission, as the case may be, that he had
sufficient cause for not filing the complaint within such period
:
Provided that no such complaint shall be entertained unless the National Commission, the State Commission or the District Forum, as the case may be, records its reasons for condoning such delay.
24B. Administrative Control
(1) The National Commission shall have
administrative control over all the State Commissions in the following matters,
namely :-
(i)
calling for periodical returns regarding the institutions, disposal, pendency of cases;
(ii) issuance of
instructions regarding adoption of uniform procedure in the hearing of matters,
prior service of copies of documents produced by one party to the opposite
parties, furnishing of English translation of judgments written in any
language, speedy grant of copies of documents;
(iii) generally
overseeing the functioning of the State Commissions or the District Forum to ensure
that the objects and purposes of the Act are best served without in any way of
interfering with their quasi-judicial freedom.
(2) The State Commission shall have administrative control over all the District Forum within its jurisdiction in all matters referred to in sub-section (1).
25. Enforcement of orders by the forum, the state commission or the National
25. Enforcement of Orders by the Forum, the State Commission or the National Commission
Every order made by the District Forum, the
State Commission or the National Commission may be enforced by the District Forum,
the State Commission or the National Commission, as the case may be, in the
same manner as if it were a decree or order made by a court in a suit pending,
therein and it shall be lawful for the District Forum, the State Commission or
the National Commission to send, in the event of its inability to execute it,
such order to the court within the local limits of whose jurisdiction, -
(a) in the case of an order against a company,
the registered office of the company is situated, or
(b) in the case of an order against any other person, the place where the person concerned voluntarily resides or carries on business or personally works for galn, is situated, and thereupon, the court to which the order is so sent, shall execute the orders as if it were a decree or order sent to it for execution.
26. Dismissal of frivolous or vexatious complaints
Where a complaint instituted before the District Forum, the State Commission or, as the case may be, the National Commission is found to be frivolous or vexatious, it shall, for reasons to be recorded in writing, dismiss the complaint and make an order that the complainant shall pay to the opposite party such cost, not exceeding ten thousand rupees, as may be specified in the order.
27. Penalties
27. Penalties
Where a trader or a person against whom a complaint is made or the complainant
fails or omits to comply with any order made by the District Forum, the State
Commission or the National Commission, as the case may be, such trader or
person or the complainant shall be punishable with imprisonment for a term
which shall not be less than one month but which may extend to three years, or
with fine which shall not be less than two thousand rupees but which may extend
to ten thousand rupees, or with both :
Provided that the District Forum, the State Commission or the National Commission, as the case may be, may, if it is satisfied that the circumstances of any case so require, impose a sentence of imprisonment or fine, or both, for a term lesser than the minimum term and the amount lesser than the minimum amount, specified in this section.
28. Protection of Action taken in good faith
No suit, prosecution or other legal proceedings shall lie against the members of the District Forum, the State Commission or the National Commission or any officer or person acting under the direction of the District Forum, the State Commission or the National Commission for executing any order made by it or in respect of anything, which is in good faith done or intended to be done by such member, officer or person under this Act or under any rule or order made thereunder.
29. Power to remove difficulties
(1) If any difficulty arises in giving effect
to the provisions of this Act, the Central Government may, by order in the
Official Gazette, make such provisions not inconsistent with the provisions of
this Act as appear to it to be necessary or expedient for removing the
difficulty:
Provide that no such order shall be made after
the expiry of a period of two years from the commencement of this Act.
(2) Every order made under this section shall, as soon as may be after it is made, be laid before each House of Parliament.
29A. Vacancies or defects in appointment not to invalidate orders
No act or proceeding of the District Forum, the State Commission or the National Commission shall be invalid by reason only of the existence of any vacancy amongst Its members or any defect in the constitution thereof.
30. Power to make rules
(1) The Central Government may, by
notification, make rules for carrying out the provisions contained in [ 56
clause (a) of sub-section (1) of section 2 56 ] clause (b) of sub-section (2)
of section 4, sub-section (2) of section 5, clause (vi) of sub-section (4) of
section 13, section 19, sub-section (2) of section 20 and section 22 of this
Act.
(2) The State Government may, by notification make rules for carrying out the provisions contained in clause (b) of sub-section (2) and sub-section (4) of section 7 sub-section (3) of section 10, clause (c) of sub-section (1) of section 13, sub-section (3) of section 14, section 15 and sub-section (2) of section 16.
31. Laying of rules
(1) Every rule made by the Central Government under
this Act shall be laid, as soon as may be after it is made, before each House
of Parliament, while it is in session, for a total period of thirty days which
may be comprised in one session or in two or more successive sessions, and if,
before the expiry of the session immediately following the session or the
successive sessions aforesaid, both Houses agree in making any modification in
the rule or both Houses agree that rule should not be made, the rule shall
thereafter have effect only in such modified form or be of no effect, as the
case may be; so, however, that any such modification or annulment shall be
without prejudice to the validity of anything previously done under that rule.
Every rule made by a State Government under this Act shall be laid as soon as may be after it is made, before the State Legislature.